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The changing landscape
and navigating the future
As the COVID-19 pandemic continues to evolve,
your critical business issues are also changing.
Rising costs are always a concern, but the risk is greater now when paired with the potentially higher costs related to a coronavirus-infected facility and the loss of revenue so many are currently facing. Further, providing your residents, patients and staff, with the highest level of care is always top of mind, but staffing shortages and turnover are creating additional difficulties.
While we understand these issues are not limited to foodservice, we also know improvements to your dining services program can influence your entire operation, including supply chain, hospitality, safety and sanitation. Rather than attempting to tackle these challenges all at once – or waiting to confront them after it is too late – let us share our vision for the future of dining.
Dining trends to watch
As we are preparing for a post COVID-19 world, we are anticipating major changes in consumer expectations and behaviors that will impact dining. Here are five trends that we believe will shape operations moving forward:
WELLNESS
RESILIENCE
FLEXIBILITY
REMOTE TOUCHPOINTS
There is a growing dialogue around immunity, nutrition, energy and balance.
It will be imperative to withstand the unexpected, react and bounce back and settle into workable new norms.
In a world where lockdowns may stay with us for an extended period, we’ll need to modify service levels quickly.
There will remain a need for technologies to communicate and engage team members, residents and families.
Reopening approach
Our plan is driven by the need for social distancing and strict safety and sanitation protocols, with a strong emphasis on balancing business and operational implications. From workforce solutions to service models and back-of-the-house management, we provide guidance on what leadership should focus on to navigate the new daily operations.
Safety and sanitation
As dining venues start to reopen, safety and sanitation will continue to be of the utmost importance. We have developed Wellness Signage guidelines and best practices in our operations to ensure a safe environment.
Virtual communication
With changes in regulations and the way we operate, being transparent about the situation in Client Webinars and in the measures adopted to keep consumers and team members safe is critical.
Social distancing
By mapping the dining journey, service delivery modifications are easily planned. This tactic optimizes Social Distancing Visuals, adapted venues, outdoor dining and decentralization.
Engagement
We are crafting meaningful ways to engage with our customers through innovating dining and hospitality solutions and will continue to listen to their needs, changing our approach to maximize participation.
Service
Our wellness platform Naturally Nourished is an example of service model modification, custom crafted solutions, shifting away from traditional self-serve salad bars or buffet stations.
Technology
We have expanded our retail mobile ordering platform ReadyFresh to provide our guests with remote access to the latest menus, customer selected pickup times, and payment options.
Operations support
Having a stable back-of-house operation, with the ability to flex to evolving business needs while maintaining the utmost in health and safety protocols, is an essential part of a successful dining department in our new era. There will be more and more emphasis placed on a fiscally responsible dining department as censuses remain volatile.
Additional resources
We know these times are tough, but you don’t have to fix everything on your own. You need a partner you can trust, someone who can help now when so much seems uncertain, in a new normal that has yet to be defined.