| Q: |
Why would I
bring in an outside food service management company versus doing
it myself? |
| A: |
There are many reasons to consider. It allows you to focus on your core
mission: providing for the health and welfare of your residents. Outsourcing
might save you money. Unidine’s procurement capabilities and proven operational
systems and procedures improve efficiencies and reduce cost. Our hospitality
training programs improve service and our culinary expertise creates meals made
from scratch. All of this crates a memorable dining experience that improves
resident satisfaction and can increase census. With Unidine, your dining
services can even become a marketing differentiator. |
| Q: |
What makes
you different from the bigger/other food service management
providers out there? |
| A: |
Every food service management company says it’s different. Unidine really
is. First, we’re exclusively focused on food and dining management services
unlike any of the mega providers. Second, we’re management and culinary experts;
partners who will work with you to create a customized dining experience
designed to your specifications. We create memorable dining experiences for
your residents while maximizing quality and minimizing cost. Third, we’re a
fresh food company serving meals made from scratch using only the freshest
ingredients. The result is more innovation and creativity in your kitchen,
healthier options on your menu and better financial results for you. |
| Q: |
How can you guarantee the cost of my
dining operation? |
| A: |
For many senior living communities, we enter into a contractual agreement in
which we guarantee the cost of the dining operation. Because we work so closely
with you from the outset to develop a program customized to your facility, our
knowledge and expertise allow us to effectively budget your needs and therefore
produce the desired result. |
| Q: |
How can you improve the quality of my dining services while containing or even
lowering costs? |
| A: |
Because we’re
senior dining management specialists, we’ve developed
sophisticated operational systems and procedures that enable
us to operate a dining program more efficiently than self operators
can. We also leverage the vast buying power of our supply chain
management infrastructure which far exceeds any arrangement
a single facility or small multi can make on its own. On average,
we can save up to 10% or more. |
| Q: |
What happens to our current food service
staff? |
| A: |
Because we design
custom senior dining solutions around your community’s
particular needs, we’re more flexible than most food service
management contractors. We work with several staffing arrangements.
However, we do always bring in our dining services director
who will manage the dining program and implement the systems,
tools and training needed to improve quality, service and satisfaction. |
| Q: |
How will I keep
control of my dining operation if you’re running it? |
| A: |
You will maintain the same level of control you have always had. Our dining
service director will work closely with you, just as any other member of your
leadership team. You will interface with him/her on a daily basis and in
regularly scheduled meetings. Our philosophy is to become one with your culture
– to respect your mission, your values and your residents.
|
| Q: |
Once you are here will your senior people disappear? |
| A: |
No! Unidine’s focus and structure ensure that you have access and frequent
contact with the senior leadership team. We are a nimble and flexible company
that provides a high-touch client approach. This is just one of the many ways
we differ favorably from our competitors.
|
| Q: |
Our organization has a number of
diversity initiatives, including vendor selection. How does Unidine handle
diversity programs? |
| A: |
Unidine Corporation and City Fresh
Foods, Inc., have been strategic partners since 2006 when Unidine purchased a
49 percent stake. City Fresh Foods is a nationally recognized, minority-owned
food service company that was ranked by Inc. magazine as one of the "Top
Urban Businesses" in the country in 2002, 2003 and 2005. The strategic
partnership between Unidine and City Fresh Foods provides joint management of
on-site food and dining services to clients in the education, senior services,
government and business dining markets.
|
| Q: |
We have a number of on-site and
after hours catered events? How would you support them? |
| A: |
For your day-to-day catering – and office refreshment – needs, our on-site
dining services can handle everything from continental breakfasts to business
lunches to cocktail receptions. The need and expense of hiring an outside
caterer is eliminated which can reduce your subsidy. For your special events or
off-premise catering needs, Celebrations Gourmet Catering, Unidine’s
wholly-owned social and corporate catering company, can provide you with
upscale, high-end catering and event planning.
|
