Hill Country Memorial Hospital is consistently ranked as top 100 Hospital in the nation. It has emerged as a leader in patient care, and is recognized for quality care by both leading medical professionals and patients beyond Fredericksburg.
In December 2017, Hill Country Memorial entered into a strategic partnership with Unidine to provide customized, from-scratch food service program. The following data represents early performance and satisfaction results:
In just a short amount of time, Press Ganey food quality scores shot up by a whopping 6.3 points, and inpatient meals scores increased by 3.8 points, to 84.5 and 88.8, respectively.
In fact, all scores in the latest Press Ganey report showed improvement from last year—a true testament to a high-quality food service program can positively impact patient satisfaction scores. Unidine’s impact on the food quality at Hill Country Memorial Hospital is just one part of the improved overall dining experience. In the first 90 days, patients reported all-time high satisfaction scores with respect to courtesy and hospitality of the food service staff.
Learn more about our approach to redefine patient dining experiences.